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The complaint państwa rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted by the player. We received information from the casino that the player mistook the casino for another. Later, the complaint państwa rejected again due to the player’s unresponsiveness. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Hungary requested a withdrawal dziesięć days prior jest to submitting this complaint.
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Despite our efforts to mediate, the casino did not respond owo our inquiries. As the casino was operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using premia money. She stated that her withdrawal request was canceled after she had been repeatedly asked jest to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due owo a breach of terms regarding multiple accounts.
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